SERVICES

Our implementation & support services are designed so dynamically that they can be delivered anywhere in the world. We have significant experience managing global projects and implementations and can offer:

• Business & Technology Requirements Reviews
• Dedicated Project Management Support
• Installation of new software on your required platform
• Data Mapping & Migration
• Design Workshops & Associated Documentation
• Implementation of any necessary configuration changes
• Trouble-shooting
• Acceptance Testing & User Training

The SAP Service and Support portfolio is designed to help you maximize the value out of your SAP Solutions and to leverage the full potential of innovation. PTS3 offers a wide range of service & support options. Our expert support team offers:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

PTS3 consultants are experienced in the full range of SAP integration tolls and technologies. This expertise utilizes Netweaver XI, Business Connector, ALE, RFC, IDoc and EDI technologies. Whatever the business requirement, PTS3 experts are trained and experienced in the use of of these tools and technologies and hence, have the capability of recommending the right tool set for the requirement to meet your needs in delivering a solution that meets the business needs and the budgetary requirement.

The technical skills of the SAP integration team are supported by the functional team to ensure that the integrated environment is aligned to the business needs of the enterprise.

Make sure your SAP solutions meet your business needs with help from our consulting services. At PTS Systems & Solutions we offer a wide range of end-to-end full life cycle SAP consulting services options like:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

SAP uniquely enable collective insight by delivering an enterprise business intelligence solution that gives you the power to engage with all your data on any device and across any platform. PTS3 offers a wide range of service & support options. Our expert support team offers:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

The SAP Service and Support portfolio is designed to help you maximize the value out of your SAP Solutions and to leverage the full potential of innovation. PTS3 offers a wide range of service & support options. Our expert support team offers:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

A BPR intervention is eliminating tasks that does not add value to a business process while reorganization the value adding tasks. PTS3 offers a wide range of service & support options. Our expert support team offers:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

SAP offshore services manages the quality assurance process, ensuring that projects are delivered on time and manage change so as to control risk. PTS3 offers a wide range of service & support options. Our expert support team offers:

• 24×7 Global Telephone Support as standard (with options available for 24×7)
• PTS3 online support portal to log, track & amend issues 24 hours a day
• Remote Support Portal, Monitoring & Diagnostics
• Support Traffic & Status Reports via E-mail
• Annual User Days offering news, tips and support for SAP/ PTS3 product offerings
• On-site troubleshooting

Implementing new software tools and business processes can be challenging for any organization. Successful adoption and the benefits that result require that you invest time in deployment and education.

PTS3 is committed to provide the most effective, high-quality education to you and your implemented SAP system so that the trainees receive the maximum benefit. Our training ensures that your training investment produces the results you expect. Trainers are sourced from the industry to meet specific requirement of the client, they are necessarily highly qualified and having good domain as well as SAP experience and capable of meeting learners expectations.

We are delivering courses to any level within the organization – such as Top management, Middle Level Management such as senior managers etc with key users, end users, support personnel and project teams or any combination of the same.

• Managed Corporate Education strategies for raising the competency of end users.
• Successful projects in the development and delivery of training material for end user.

Our focus on your own strengths by taking away your infrastructure and IT worries, Now in these days, organizations of all sizes are facing challenges unlike any they’ve experienced before. Globalization and economic pressures are changing the business landscape, increasing the pressure to expedite time-to market with new products and services, while keeping costs down.

PTS3 cloud solution gives you the power to design, scale and truly realise the benefits of cloud computing. No matter what combination of solutions you need for your organization, we cover with following:

• Enterprise-class security, controls, reporting and auditing.
• Web-based user interface to control the system.
• Single, Global Managed Platform for Public, Private & Hybrid Cloud Environments.
• Cloud management system that automates provisioning, orchestration and billing.
• Value added services to enable Application Migration, Systems Integration, & Management.
• Flexible models that reduce the Burden & Lower the Risk of Building, Operating & Supporting Cloud Infrastructure; & Innovative Pricing Models that saves your capital expenses.